What currency are the prices do I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times.
Tracking numbers will be updated after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please email us at Info@kmonicosmetics.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee if the product is defective or damaged. We will give you 3 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You can cancel your order, but after three consecutive cancellations without prior purchases, you will no longer be able to place orders with us to prevent fraud and chargebacks.
Please ensure you cancel your order before it ships.
I have entered an incorrect address what do I do?
If you have misspelled or auto-filled an incorrect address, simply reply to your order confirmation email to confirm. Once you've double-checked and found the address to be wrong, please notify us via email at Info@kmonicosmetics.com. If the address is incorrect, we can update it to the correct one within 24 hours. Please note that no refunds will be given after 24 hours of incorrect submission.
I have a question that wasn't answered, can you please help?
Certainly! Please email us at Info@kmonicosmetics.com, and we'll be happy to assist you. Due to the high volume of emails we receive, for a prompt response, please include your order number and clearly describe the issue. Thank you.
